FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
The United States.
How long does shipping take?
Processing time for orders is about 2.5 weeks. Shipping takes a few days depending on where you are located in The United States.
How do I track my order?
You can track your order via email, once you get notified that your order has been shipped.
Returns
How do I return an item?
Jepthreads does not offer returns at this time. However, if there is an issue or imperfection with your item, please contact Jepthreads as soon as you recieve your order.
Can I exchange for a different item?
Jepthreads does not offer any exchanges.
General
Do you take custom orders?
Most custom orders are accepted depending on complexity level of the design, please contact for custom order info.